Customer Support and Replacement Parts | PROCECO Support

Customer Support

PROCECO's Customer Support

Our Commitment to You

At PROCECO, the reliability of our equipment is our top priority and the cornerstone of our commitment to our customers.

Contact Us Anytime!

PROCECO Customer Support is available 24/7 to answer your questions and to make sure our equipment continues to meet your needs.

  • From Monday to Friday between 8:00 AM to 5:00 PM Eastern Time (US & Canada), please dial + 1 800 978 6677
  • In case of emergency outside of our operating hours, please dial + 1 514 254 5503
  • Contact us by email any time at PROCECO Support

Need spare parts ASAP?
Click here to search our inventory and request a quotation.

Eight Services

Our Customer Support Department can respond to all your needs. For more information on the eight services PROCECO can offer you, download our brochure or scroll down this page.

24/7 Troubleshoot & Repair Your PROCECO Washer

If your PROCECO washer is not performing the way it did when you first received it, our team of skilled technicians and engineers can assist you with any issue - often remotely and at no cost to you.

Our emergency line is accessible 24/7 to answer any issues you're facing with your PROCECO washer. We are here to answer your questions, to troubleshoot and provide replacement parts, and to perform preventive maintenance for you.

PLEASE CLICK BELOW TO EXPAND ALL TROUBLESHOOTING KNOWLEDGE BASE INFORMATION.

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Replacement Parts

Throughout the service life of any equipment, certain components are subject to normal wear and require replacement.

To assist our customer's stocking needs and to help avoid downtime, PROCECO maintains a substantial inventory of standard replacement parts for its washers. We work with world-class carriers to provide fast deliveries worldwide.

HOW TO ORDER THE SPARE PARTS YOU NEED

Please consult the REPLACEMENT PARTS section of your PROCECO Operation, Maintenance and Parts Manual. The parts in that section are categorized according to their usage on the equipment and are listed with PROCECO part numbers that facilitate the search.

Check the availability of your part and ask for a quote:

Where to find part number?

If you are not able to identify the part using the documentation you have at hand, we are still here to help you. Click the request quotation button, fill out the form and, if available, add a photo of the part you wish to replace, and be sure to receive a reply from us within one business day!

Retrofit Or Refurbish

You're satisfied with your PROCECO washer, but you need to have it modified or refurbished? It is time to contact PROCECO.

Our in-depth knowledge of our equipment as well as our continuously developing expertise in a variety of applications will guarantee the most effective modernization of your equipment.

To propose a specific plan of action, PROCECO will review and audit the equipment, discuss your expectations and objectives, and prepare a quotation. Contact us and we'll get in touch with you to discuss details.

PREVENTIVE MAINTENANCE

Prevent potential issues with your parts washer by taking corrective action immediately!

Scheduling preventive maintenance allows you to keep your machine in proper working form, preventing unexpected and costly downtime affecting your production.

With our Preventive Maintenance Program, we'll evaluate your machine and develop a customized preventative maintenance checklist for you including our recommendations for repairs or changes to help you keep your machine in production.

For any service request, simply contact our Customer Support Department to book an appointment. Our technicians are available to help you! Take action today!

Training

Our certified technicians are available to train operators, maintenance, and supervisory personnel directly at your company's location on how to operate your PROCECO system. More importantly, your employees will gain in-depth knowledge of the machine's operation and also how to perform preventative maintenance and troubleshooting if a problem ever occurs.

The five-step on-site training includes:

  1. Equipment description

    Our certified technician will review the cleaning system's manual & schematics with your personnel ensuring a clear understanding of all components.

  2. General safety & operator training

    Operators & maintenance personnel will learn about the machine's safety interlocks, detailed process controls & operational functions of the system.

  3. Machine operations

    The technician will perform test runs, with & without parts, to examine & verify that all stages are properly working.

  4. Preventive maintenance

    Operators & maintenance personnel will be trained on how to perform routine preventive maintenance for each component.

  5. Troubleshooting & corrective maintenance

    Employees will learn how to resolve issues without requiring assistance from a PROCECO technician.

Audit

PROCECO's Machine Audit consists of a technical evaluation to detect possible failure sources, and performance gaps that can affect your system's reliability, efficiency and rate of production. It provides an ideal opportunity for customers to gain insight into factors that may be affecting overall productivity targets and downtime.

Regularly scheduled audits will ensure the smooth operation of your PROCECO washer and enable us to foresee and prevent potential issues to help you prevent missing productivity targets and avoid costly downtime. It will allow you to take corrective action at the best time.

Our detailed Audit Report will indicate how the machine is currently performing and give recommendations for upgrades and repairs. It will also help you budget for repairs or upgrades.

Warranty

PROCECO warrants each machine manufactured to be free from defects in materials, parts and workmanship under normal use and service. Within one (1) year after the shipping date PROCECO commits to providing prompt assistance to the customer on any issue, related to machine's functionality and operation.

Should an equipment malfunction occur, PROCECO shall:

  • Within one business day, provide remote troubleshooting at no cost to the customer.
  • Examine and possibly repair the defective component, returned by the customer.
  • Help the customer avoid downtime by shipping replacement components within the shortest time delay possible at PROCECO's cost.
  • If necessary, dispatch a technician on site and make all travel arrangements at PROCECO's cost.

The customer shall:

  • Promptly return the damaged component for PROCECO's investigation.
  • Should the examination prove the failure to be due to improper operation or maintenance by the customer, the customer shall compensate PROCECO the full cost for repair or replacement of the component shipped.

SERVICE CALLS

Contact us to book an appointment regarding any service request concerning your PROCECO equipment.

Our technicians are available to help you with:

  • Inspection
  • Equipment refurbishment
  • Equipment retrofit
  • Preventative maintenance
  • Troubleshoot & repair
  • Machine audit
  • Employee training

We will provide you with a detailed report of your washer's condition with recommendations for any maintenance work that may be required to return it to peak performance, at a competitive rate.

Contact us today, our technicians are available to help you!



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PROCECO develops aqueous cleaning systems that go beyond cleaning, by seamlessly integrating a wide range of processes and features that dramatically improve your productivity and profitability.